When placing an order with Peach Wolfe Paper Co, you are accepting the following terms and conditions.

 

Upon receipt of your order, a 50% non-refundable deposit will be required.

This allows Peach Wolfe Paper Co to begin creating your order.

The deposit secures the price of items confirmed at the time of ordering.

 

Prices are subject to change without prior notice. Any price increase will not affect confirmed orders that have been secured with deposits.

 

Goods will only be dispatched when the final balance for the order has been received and cleared.

 

Please note that all references to Peach Wolfe Paper Co infer to the ‘trading as’ name Peach Wolfe Paper Co which the business operates under.

 

Payments

Payments can be made via a custom order through my website using a debit or credit card.

Or alternatively via PayPal  (please note that this service incurs a transaction/process charge of 5%),

or by bank transfer.

TSB Sort Code:  77-68-06

Account number:   03154560

 

Cancellations, Errors and Returns

All monies paid are non-refundable should an order be cancelled post proof sign off.

We regret that refunds and exchanges can only be made where the goods are faulty or fail to meet the clients’ requirements as agreed at the final proof stage.

Should an order cancellation be received prior to proof sign off, we will refund the cost of items that have not already been produced, subject to a 50% cancellation charge.

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Due to the situation, we are currently experiencing with COVID-19 I have added in extra terms and conditions

for my previous customers to cover the current extenuating circumstances.

These extra terms and conditions have been created to benefit you as my customer, I am offering optional store credit, reduced cost re-prints and partial refunds in cases where refunds would not have been available previously.

Hopefully, these new options will suit each individual situation, if not please don't hesitate to contact me.

 

Please note that these additional terms and conditions apply for previous customers only who have had to postpone or cancel their wedding or event. These terms and conditions will not apply for any orders placed after 23/03/2020, please refer to my standard T's & C's above. 

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Postponement

If you are having to postpone your wedding I am happy to put your order on hold and carry forward

any monies you have paid until you are ready to re-order your stationery.

 

In cases where orders have already been printed I am happy to offer a 50% reduction

on re-printing your invitations with your new date.

 

Cancellations

If for any reason you are unable to postpone and reschedule your wedding/event and are having

to permanently cancel, a cancellation fee will apply as follows:

 

Orders where design work has been carried out and proofs have already been approved for print:

75% cancellation fee applies

(This condition is only viable in the instance that your order has not already been sent to print)

 

Orders where design work has been carried out but proofs haven’t yet been approved for print:

50% cancellation fee applies

 

This will mean that a percentage of your full order total will be taken as your cancellation fee and you will be refunded the remainder in staggered payments. This fee will also take into account any shipping costs that have been paid and these costs will be removed from the equation prior to calculating any cancellation fees.

 

In cases where no design work has been carried out you will receive your payment

back minus a standard £75 deposit.

 

Proofing

Proofs of your order will be made available to you for your approval. Final proof reading is the responsibility of the client. I will ask for approval of your proofs via email and once approval has been given this will be classed as a written contract. Refunds will not be granted due to spelling errors, date changes, etc. A 30% discount will be given if a reprint is needed.

*All claims must be made within 7 business days of receipt of order